- If you are not satisfied with a Stein Mart purchase, return it
with a valid receipt within 60 days. Depending on your method of
payment, we will refund the purchase price via a cash refund, an
eCredit or a credit to your charge card.
- After 60 days, you can return a Stein Mart purchase accompanied
by a valid receipt for the current selling price. Depending on your
method of payment, you will receive an exchange, credit or
- There is a 10-day waiting period for any refund on purchases
made with a check.
- If you do not have a receipt, we will issue you an ecredit for
the current selling price.
- For your protection, valid identification is required with any
return not accompanied by a receipt.
- Price adjustments will not apply on clearance merchandise.
Stein Mart reserves the right to deny a refund on any
Frequently Asked Questions:
- Can I get a cash refund?
We'll issue a cash refund for the purchase price when you return
merchandise within 60 days of cash purchase, with a valid
- I paid with a check. How do I make a return?
There is a 10-day waiting period for all purchases made by check.
After 10 days, but within 60 days of the purchase date, you can
receive a cash refund if you present a valid receipt and a current
- Can Stein Mart credit my charge account?
Absolutely! Just bring your credit card and a valid receipt and we
will credit your account immediately. Returns made within 60 days
are credited at full purchase price; after that, an adjustment may
be made to reflect the current selling price.
- I received a gift and I don't have a receipt.
Generally, we can help you make an alternative selection if the
item you are returning is still in stock and in new condition. Or
if you prefer, we may issue an ecredit after verifying your valid
ID. When purchasing a gift, ask for a gift receipt.
We will be happy to issue an electronic merchandise credit card for
merchandise returns not accompanied by a valid receipt or a gift
receipt. Redeem your ecredit card (for merchandise only) at any
Stein Mart store.
Check the current balance of your ecredit card
online any time.
We strive to offer our customers true everyday value. Our
"Compare at" price is based on input from our suppliers. We believe
that it represents the original price of the same item or a
comparable item at department stores, specialty stores or other
full-price stores. Our “Compare at” price may not be the starting
price posted by all full-price stores, and some stores may offer
substantial discounts off the suggested retail price.
We are not like many other retailers that offer “High/Low” pricing.
These stores initially price their merchandise at unrealistically
high prices, intending to promptly offer discounts. At Stein Mart,
everyday discount prices are in place from the start.
We shop our competitors year-round and believe that we offer
consistently better values – even when compared to “on sale” or
“discounted” prices at department and specialty stores.
When we advertise a price as “XX% Off,” we mean that it has been
reduced by XX% from our initial everyday value price. The final
sale price is calculated from our initial price, although we may
have taken intermediate markdowns.