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Shipping and Returns
Free Shipping on all orders over $89
Free standard ground shipping on all orders over $89. Not valid on orders shipping to Alaska or Hawaii. Excludes shipping surcharges for select Home items. Order merchandise subtotal must be $89 or greater after all coupons have been applied. Gift Cards are always shipped free and are not counted towards merchandise subtotal for free shipping discount. Discount automatically applied at checkout. Limited time offer!
Always Free Returns In-Store
If you don’t love what you ordered online, we’ll be happy to accept your return in-store with a valid receipt within 60 days and issue a refund. We accept returns in all stores for all online orders except Vintage Items from LXRandCo and Fine Jewelry from Charles & Colvard. Vintage Chanel Items from What Goes Around Comes Around are FINAL SALE and may not be returned. For all other questions about returns instructions view our full Return Policy.
Online Code: CYBER2019. See Details.
ONLINE ONLY. $20 OFF Your Purchase of $100 or More | EXTENDED! Online Code CYBER2019. Ends 12/5.
Must make a pretax purchase of $100 or more. Includes Regular Price, New Markdowns and Clearance merchandise. Excludes Gift Cards, Koolaburra by UGG, Fragrance, Fine Jewelry, What Goes Around Comes Around and LXRandCo. Not valid on previously purchased merchandise. Any applicable refunds will be given in the prorated amount.
Get it fast with free In-store Pickup.
Jump to FAQ
Buy today, wear tomorrow!
Set your local store & start shopping for items “Available near you.”
Sit back & relax! You’ll receive an email within 4 hours* notifying you that your items are ready.
Buy Online, Pick Up In-Store
You can expect your order to be ready within 4 business hours. This may be the next day if your order was placed less than 4 hours from store closing. When all items have been gathered, you will receive your “Ready for Pickup” email letting you know you can head to your selected store.
Skip the line! Look for the "Online Order Pickup" sign & press the button with your "Ready for Pickup" email & Photo ID in hand.
It is a fast, free way to receive items purchased on SteinMart.com. You can now pick up eligible items ordered online at a Stein Mart store near you.
It’s easy to find items eligible for in-store pick up! Just check the “Available near you” filter when browsing items. Once you’ve found your item, select the “FREE PICK UP IN-STORE” option, and add the item to your shopping bag. You can also select in-store pickup from the Shopping Bag page. At this time we offer in-store pickup from a single store location.
Once checkout is completed, you will receive your Order Confirmation email. This indicates that we have received your order and a store associate will begin gathering your items.
When you arrive at the store, look for the sign labeled “Online Order Pickup” and press the button near the sign for assistance. Show your Photo ID and Ready for Pickup email on your mobile device (or printed).
Once you (or the pickup person you have designated) have obtained your order from the store, you will receive a final notification via email confirming your order has been picked up.
While shopping online, if the “FREE PICK UP IN-STORE” option is displayed above the “add to bag” button, the item you’ve selected is eligible for pickup at your selected store or other nearby stores. You may switch your selected store at any time while shopping online. A message will appear if your items are not available at the newly selected store.
No, in-store pickup is a free, convenient service offered to SteinMart.com customers.
Yes, any promotion offered on SteinMart.com will be available to use with in-store pickup orders.
Yes, as long as all items for in-store pickup are located at the same store location.
No, at this time we offer in-store pickup from only one location per order. If you would like to pick up items from multiple store locations, please place a separate order for each location.
You will receive a “Ready for Pickup” email, which indicates our store associate has gathered all of your items. You can expect your order to be ready within 4 business hours. This may be the next day if your order was placed less than 4 hours from store closing.
If you have any questions about your online order, please contact customer service at (888) 783-4662. You can also check the status of your order here.
Yes! During checkout, you will have the option to designate an alternate person to pick up your order. You will need to provide an email address and phone number for the designated pickup person.
Once you have received your Ready for Pickup email, you or your designated pickup person may head to the store with that email and a photo ID. No need to print it out, just show the Stein Mart associate the email on your phone.
Skip the line! Look for the sign labeled “Online Order Pickup” and press the button near the sign for assistance.
Customers will have 5 days from the time the order is marked as ready for pick up to collect their order. After that, the order will be returned to stock and a refund will be issued.
You will be charged when all the items in your order have been gathered at your selected store and you have received your Ready for Pickup email.
You can return items to any Stein Mart location. Please bring your Ready for Pickup email on your mobile device (or printed) with you to the store. For complete details, see our full return policy.
Yes. After you place your order and receive a Ready for Pickup email, simply contact the store to obtain a refund for your purchase.
If you have any additional questions about your online order, please call (888) 783-4662 to contact customer service.