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Shipping and Returns
Free Shipping On Purchases $89+
Not valid on orders shipping to Alaska, Hawaii, U.S. Territories, PO Boxes, Military & International Locations. Excludes shipping surcharges for select Home items. Order merchandise subtotal must be $89 or greater after all coupons have been applied. Gift Cards are always shipped free and are not counted towards merchandise subtotal for free shipping discount. Discount automatically applied at checkout. Limited time offer!
Given the changing environment caused by COVID-19, Stein Mart is committed to doing the right thing for our customers and associates. As some of our stores are closed, we will be flexible about any returns you may have. With this in mind, we are expanding our return policy so you can make in-store returns or SteinMart.com returns within 30 days of our stores reopening.
Always Free Returns In-Store
If you don’t love what you ordered online, we’ll be happy to accept your return in-store with a valid receipt within 60 days and issue a refund. We accept returns in all stores for all online orders except Vintage Items from LXRandCo and Fine Jewelry from Charles & Colvard. Vintage Chanel Items from What Goes Around Comes Around are FINAL SALE and may not be returned. For all other questions about returns instructions view our full Return Policy.
Extra 30% Off Clearance. Discount applied in bag. Ends 5/31.
Excludes Final Clearance, LXRandCo and Clearance Shoes. Cannot be combined with other coupon offers on these items. Not valid on previously purchased merchandise.
Extra 60% Off Clearance Shoes. Discount applied in bag. Ends 5/31.
Cannot be combined with other coupon offers on these items. Not valid on previously purchased merchandise.
$10 Off ANY Purchase of $40+. Online Code: MEMORIAL10. Ends 5/25.
Excludes Gift Cards, Koolaburra by UGG, Fragrance, Fine Jewelry, What Goes Around Comes Around & LXRandCo. Must make pre-tax purchase of $40+. Cannot be combined with other coupon offers on these items. Not valid on previously purchased merchandise.
Free Gift With Your Shoe Purchase of $39+. Valid while supplies last.
Must make a pretax shoe purchase of $39 or more after all discounts applied.
25% Off Entire Stock of Shoes. Discount applied in bag. Valid for a limited time.
Excludes Capelli New York, Dearfoams, Goldtoe, Montana West, Olivia Miller, Pappagallo & Teva. Cannot be combined with other coupon offers on these items. Not valid on previously purchased merchandise.
Must make a pretax shoe purchase of $39 or more after all discounts applied. Includes geometric cooler!
40% Off Entire Stock of Shoes. Discount applied in bag. Valid for a limited time.
60% Off Select Shoes. Discount applied in bag. Ends 5/31.
Valid on men’s dress shoes, women’s evening & formal shoes, women’s pumps and women’s dress sandals. Cannot be combined with other coupon offers on these items. Not valid on previously purchased merchandise.
*Stein Mart Bonus Points Event. Valid 5/22 - 5/25/20.
Earn SMart Cash 2X as fast on all Stein Mart Credit Card purchases! Cardmembers earn 4 points per dollar spent. Elite Cardmembers earn 8 points per dollar spent. Purchases subject to credit approval. Allow for up to two billing periods after promotional period ends for double points to be posted to your account.
Not a Cardmember? Learn More
Receive your online code within minutes via email!
As we begin to reopen stores, we look forward to welcoming our customers back. We have implemented precautionary measures in all our stores to help ensure the safety of our customers and store associates. View Open Store Locations & Hours
SOCIAL DISTANCING ENABLED AISLES
EXTRA CLEANING MEASURES
CONTACTLESS CURBSIDE PICKUP(select stores)
We are following recommended social distancing guidelines and have marked our floors throughout the store and at checkout.
The checkout experience is as contactless as possible.
Cleaning protocols follow CDC guidelines, including more frequent cleaning of restrooms, sanitizing checkout lanes and cleaning carts.
Store reopenings are being phased in with limited store hours. Learn More
Fitting rooms are closed but we have extended our return policy and are accepting returns. We have also changed how we process returns for the safety of our customers and associates.
We ask our customers to consider wearing masks when shopping in our stores to protect others and yourselves.
For the convenience of our customers, a number of our stores now offer Buy Online, Pick Up In-Store or Contactless Curbside Pickup. Learn More
We will continue to encourage healthy behaviors, such as face masks, thorough hand washing, regular usage of hand sanitizer, and cleaning measures for surfaces.
Yes! We are committed to doing the right thing for our customers and have extended our return policy. Once stores have reopened, you may make in-store or online returns within 30 days.
Our online returns center is unable to process returns for in-store purchases. We apologize for any inconvenience. Only items purchased online may be returned via mail. You may, however, return your purchase in-store within 30 days once stores have reopened.
Unfortunately, SMart Cash Rewards that you receive in your Stein Mart Credit Card billing statement is valid in-store only. Please see question below if you are concerned about your SMart Cash expiring.
If you received Stein Mart SMart Cash Rewards in January 2020 that were originally set to expire at the end of March, you may call Synchrony Bank (855-269-2139) and ask for a new certificate. You will receive a new paper SMart Cash Rewards in your next billing statement. For SMart Cash Rewards issued in February and March, you will automatically be receiving a new certificate in your next billing statement.
We have temporarily reduced staffing in our offices, stores and warehouses, so you may experience delays as we take time to process your returns.
We’re ready to help. Call us at (888) 783-4662.
Call Center Hours have temporarily changed to 9AM to 9PM EST to allow us to continue to serve you during this uncertain time. You may experience longer wait times due to call volume. We appreciate your understanding.