Frequently Asked Questions

Q: How do I create an account?

A: Click on "Sign In" at the top of any page. Then select, New Shopper and fill in the required information.

Q: Where is my order?

A: There are 2 ways to check the status of your order:
If you are a registered user, you can check the status of your order any time by viewing your Order History. If you are not a registered user you can track your order here.

Q: Can I change or cancel my order?

A: After you have submitted your order, you may be able to cancel your order in its entirety; however, we process orders quickly to ensure that you receive them as soon as possible so you may be unable to change or cancel your order after it is placed. Once you receive your order in the mail, simply return any items you do not want by following our normal Return Process.

Q: Can I have my order gift boxed?

A: Unfortunately, we are not able to provide gift boxing at this time. However, we can always include a personalized message from you free of charge.

Q: What if I see a lower price after I buy something?

A: Stein Mart has partnered with Norton to provide you a Lowest Price Shopping Guarantee. If the price drops on an item within 30 days of purchase, you can submit a claim and Norton will pay you the difference in purchase price (up to $100). Instructions and details are provided here. If you require further assistance, you can also Contact Us.

Q: Do I have to pay tax on my order?

A: Stein Mart is required, by law, to charge sales tax to any order shipped to a state in which we have a store location. Further, in instances where we do not charge tax, you may still be required to submit taxes to your state and/or municipality.

Q: Why can’t I search for a certain brand I saw in a store?

A: Some of our values are so incredible that we can’t always share all of the details. In order to keep bringing you unbelievable deals, it’s important we protect our designer relationships. For certain brands, you may be able to SEE the BRAND if you browse the product within the category.

Q: How does What Goes Around Comes Around authenticate their products?

A: What Goes Around Comes Around has in-house professional authenticators that have authenticated thousands of luxury vintage items from the most prestigious brands.

Q: Where does What Goes Around Comes Around get their products?

A: What Goes Around Comes Around's expert buyers have sourcing partners around the world that look for the most pristine and rare vintage finds. They also buy directly from their vintage-loving clients.

Q: How are shipping charges calculated?

A: Shipping charges are based on the total weight of your order, plus any shipping surcharges. We do not charge extra to ship to multiple addresses.

Q: Do you ship to PO Boxes and APO/FPO addresses?

A: Yes. In these cases, we ship via the United States Postal Service (USPS). We do not offer expedited shipping to these addresses.

Q: When can I expect to receive my order?

A: Orders placed with Standard Shipping will ship within 2 business days and orders placed with an expedited shipping method will ship within 1 business day. Saturday, Sunday and holidays are not considered business days. Typically, an order will arrive to you within 3-7 business days. For more information, click here.

Q: How will my order be shipped?

A: We ship most orders via UPS. However, some orders may be delivered by the US Postal Service.

Q: What do I do if I want to return an item?

A: You can always return your online purchase to any Stein Mart store. If you would like to return it to the warehouse, follow the instructions on the packing slip (for more information, click here).

Q: Can I return my What Goes Around Comes Around purchase?

A: No. All What Goes Around Comes Around sales are final and may not be returned or exchanged, whether bought in-store or online.

Q: Do you sell Gift Cards?

A: Yes. We sell physical Gift Cards online that will be shipped to you via USPS. We also sell electronic Gift Cards which will be delivered to you (or whomever you choose) via email.
Both options can be found by clicking on Gift Cards at the top or bottom of any page.

Q: Can I use my Gift Cards online?

A: Yes. Gift Cards and eGift Cards can be used both online and in stores.

Q: How do I check the balance of my Gift Card?

A: You can check your balance on the Gift Card page or by clicking here.

Q: How do I find a store near me?

A: You can click on Find a Store found at the top or bottom of any page and search using City, State or Zip. Once you select a store you can also get directions!

Q: How do I check store hours?

A: Follow the directions above to find a store. Once you select a store, you will have the option to see store hours and directions to the store.

Q: What is California Prop 65?

A: A: In 1986, California voters approved an initiative to address their growing concerns about exposure to toxic chemicals. That initiative became the Safe Drinking Water and Toxic Enforcement Act of 1986, better known by its original name of Proposition 65. Proposition 65 requires the State to publish a list of chemicals known to cause cancer or birth defects or other reproductive harm...[and] businesses to notify Californians about significant amounts of [those] chemicals in the products they purchase...[enabling] Californians to make informed decisions about protecting themselves from exposure to these chemicals. We care about our customers' safety and hope that the information below helps with your buying decisions. You can learn more here.

The general warning reads:
Proposition 65 WARNING: This product contains a chemical known to the State of California to cause cancer, or birth defects or other reproductive harm.