California Privacy Policy

Please note we have updated our privacy policy to more clearly describe our information collection and privacy practices. The new privacy policy will take effect on January 1, 2020 and can be found below. Your continued use of our site constitutes your agreement to our new privacy policy.
In order to begin a formal request related to your personal data collected by our company, please fill out our Privacy Request Form.


Safeguarding your privacy is important to us. This Privacy Policy describes our practices with respect to the collection, use and sharing of your personal information (also referred to herein as information). By publishing this Privacy Policy, we want you to know how your information will be collected and used, and how it is protected. This Privacy Policy applies to information we collect in our stores or over the phone, as well as information we collect online. By using this site and shopping in our stores, you consent to the use of your personal information by Stein Mart and others in accordance with the terms of this Privacy Policy and for the purposes described below.

Our published Terms of Use govern any dispute that may arise concerning our Privacy Policy or your use of our site, including limitations on damages, resolution of disputes, venue of disputes in Florida and application of Florida law.

In our Privacy Policy, you will learn:

  1. What types of Personal Information may be collected at this site
  2. How your Personal Information can be used
  3. Who may have access to the information collected
  4. Security procedures used to protect the information collected
  5. How to contact us to correct or cancel any information sent

Types of Information that We Collect

We collect Personal Information and other information from you at our stores, at this Site and via emails you may send us. The Personal Information we collect includes:

  • Contact Information: Name, Physical Address, Email Address, Phone Number
  • Financial Information: Credit Card Information, Debit Card Information
  • Demographic Information: Date of Birth, Gender
  • Biometric Information: Camera Footage
  • Online/Device Information: Internet Domain Name, IP Address, Browser and Operating System, Data and Time Log Information, Browsing History, Address of linked website, Cookie Information

Additionally, we use different methods to collect Personal Information from and about you, including through:

  • Direct Interactions. You can voluntarily provide Personal Information (including Contact Information, Financial Information, and Demographic Information) at our site though wish lists and product reviews that you submit.
  • Store Visits. We may use cameras in and around our stores for security and operational purposes to collect Personal Information (Biometric Information and Personal Demographic Information).
  • Automated Technologies or Other Interactions. We maintain standard web logs that record Personal Information (Online/Device Information) about all visitors to this site.
  • Stein Mart SMart Rewards Program. We may ask you to provide personal information when you sign up for the Stein Mart SMart Rewards Program or Stein Mart Credit Card.

As described Security of Information section below, we maintain physical, electronic, and procedural safeguards that comply with applicable law to protect any non-public Personal Information we collect.

The Purpose for Collecting Your Personal Information/How Your Personal Information is Used

We collect Contact Information to provide products and services that you purchase from us, register and service your online account, provide information that you request from us, contact you about your orders, ship products to you, market products and services to you, and to tailor your experience online, in-store, via mail, email, phone or social media.

We collect Contact Information to send our Stein Mart SMart Rewards Members updates about the Program, their rewards, and our products, promotions and events.

We collect Financial Information to process credit card and debit card transactions.

We collect Biometric Information for security and operational purposes.

We collect Demographic Information from you and from third parties, as well as Online/Device Information to send you promotional materials or advertisements about our products and services, as well as new features and offerings, administer surveys, sweepstakes, promotions and contests, and provide interest-based targeted advertising to you.

We will not use your Personal Information for any purpose other than what is disclosed in this Privacy Policy. If we intend to use your Personal Information for a purpose that was not previously disclosed in the Privacy Policy, we will contact you directly to obtain your consent for the new or additional purpose.

Who Has Access to Your Personal Information

Affiliates/Joint Marketing

We share information among our subsidiaries and affiliates in accordance with our security standards and confidentiality policies, and applicable laws. We may also disclose your Personal Information such as name, address, email address, recipient's name and email address, Stein Mart SMart Rewards Number (which can be associated with the personal information you provided when you signed up for the Program or when you update your Account), order information, in-store purchase, telephone number, credit card/debit card information, birth month and day, household income, presence of children, age to third parties that perform marketing services on our behalf or to other companies with whom we have joint marketing agreements.

Business Partners and Agents

We also may share your Personal Information (name, address, email address, recipient's name and email address, Stein Mart SMart Rewards Number (which can be associated with the personal information you provided when you signed up for the Program or when you update your Account), order information, in-store purchase, telephone number, credit card/debit card information, birth month and day) with non-affiliated business partners and agents with whom we have agreements to help perform functions on our behalf. Examples include filling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. These parties have access to personal information needed to perform their functions but may not use it for other purposes.

Business Transfers

As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units [from other companies or organizations]. In such transactions, your Personal Information such as name, address, email address, recipient's name and email address, Stein Mart SMart Rewards Number (which can be associated with the personal information you provided when you signed up for the Program or when you update your Account), order information, in-store purchase, telephone number, credit card/debit card information, birth month and day generally is one of the transferred business assets. In the event that Stein Mart or substantially all its assets are acquired, customer information, including information you have provided to Stein Mart, will be one of the transferred assets.

Legal Protection of Stein Mart and Others

We release account and other Personal Information (name, address, email address, recipient's name and email address, Stein Mart SMart Rewards Number (which can be associated with the personal information you provided when you signed up for the Program or when you update your Account), order information, in-store purchase, telephone number, credit card/debit card information, birth month and day) when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions of Use and other agreements; or protect the rights, property, or safety of Stein Mart, our users, or others. This includes responding to subpoenas and other legal requests, exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitment set forth in this Privacy Policy.

With Your Consent

In addition to the sharing described elsewhere in this Policy, we will share Personal Information such as name, address, email address, recipient's name and email address, Stein Mart Smart Rewards Number, telephone number, credit and debit card information with companies, organizations or individuals outside of Stein Mart when we have your consent to do so.

Cookies and Direct Marketing

We use your Personal Information, information about you, and your browsing history to send you marketing e-mails and postal mail. We use our own cookies to help determine which of our ads are shown to you on our websites and other websites. Learn more about offsite advertising tracking and measurement and also learn how to opt-out of these tools.

We also work with third-party companies that use their tracking technologies (including cookies and pixel tags) on our websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. Obtain more information about this practice and understand your options including how to opt-out of receiving these tailored advertisements.

Please note that even if you opt-out, these tracking technologies may still collect data and you will still see ads, but they will not be targeted based upon the information collected through these tracking technologies.

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide certain features such as storage of items in your Shopping Cart between visits. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of the features on the site, and we recommend that you leave them turned on.

Selling Personal Information

We sell your Personal Information collected via the cookies we control on our website and other methods. For more information about cookies, please see the Cookies and Direct Marketing section of our Privacy Policy. The categories of Personal Information sold include:

  • Contact Information
  • Demographic Information

You can opt-out of the sale of your Personal Information by selecting "Do Not Sell My Personal Information" from our Privacy Request Form.

Security of Information

We work to protect the security of your information during transmissions by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card processing company and credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer. You can access certain information we maintain about you by contacting us via email at privacyoffice@steinmart.com. If you have registered to use our Site, you can also access and update certain information by logging into your account and clicking on your email address and going to the My Account section of our Site. Please also see the Secure Shopping Guarantee section below.

Rights Over Your Personal Information

You maintain certain rights over the Personal Information we collect about you. They include:

  • Notice: You have the right to receive notice, before or at the point of collection, about the categories of Personal Information collected and their intended purpose. To exercise this right, please see our Privacy Policy.
  • Knowledge and Access. You have the right to know and access categories of Personal Information and the specific types of Personal Information collected, the categories of sources from which Personal Information is collected, the business or commercial purpose for collecting and/or selling the Personal Information, the categories of third parties who has access to your Personal Information. If your Personal Information was sold, you have the right to know the categories of Personal Information that was sold and the categories of third parties to whom the Personal Information was sold. Additionally, you have the right to receive this information in a portable and useable format. To exercise this right, select "Request My Personal Information" from our Privacy Request Form.
  • You have the right to request the deletion of your Personal Information collected. We may deny you under certain circumstances. For example, to complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you; detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities; or comply with a legal obligation. To exercise this right, select "Delete My Personal Information" from our Privacy Request Form.
  • Opt-Out of the Sale of Your Personal Information. You have the right to opt-out of the sale of your Personal Information. To opt-out of the sale of your Personal Information, select "Do Not Sell My Personal Information" from our Privacy Request Form.

What We May Need From You

We may need to request information from you (e.g., name, address, email address, and phone number) to help us confirm your identity and verify your request to ensure your right to access or delete your Personal Information. We may request additional information from you as a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it, and that your Personal Information is not deleted at the request of anyone but you unless the individual is your authorized agent. We may also contact you to ask you for further information in relation to your request to speed up our response.

Authorized Agent

You can authorize a designated agent to exercise your rights on your behalf.

Responding to Your Requests

We try to respond to all legitimate and verifiable requests within 45 days. Occasionally it may take us longer than 45 days if your request is particularly complex, you have made several requests, or additional information is needed from you to process your request. In this case, we will notify you within the 45-day period and keep you updated.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically. If we cannot comply with your request, we will explain the reasons why we cannot comply.

Fees

You will usually not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request under these circumstances. Additionally, we are not required to action a request to access your Personal Information more than twice in a 12-month period.

Non-Discrimination

We will not discriminate against you for exercising any of your rights over by:

  • Denying you goods or services
  • Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties
  • Providing you a different level or quality of goods or services
  • Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services

Privacy Policy Coverage

Please be aware that other sites and third-party content (for example, banner advertisements that you may access through our Site may collect personally identifiable information about you. The information practices of those third-party sites linked to our Site are not covered by this Privacy Policy. This Privacy Policy is not intended to cover any information collection practices that take place outside of our site, regardless of whether they are controlled by us.

Consent to Processing of Personal Data in the United States

If you are a resident of the European Economic Area (EEA) or other jurisdiction outside of the U.S., in order to provide our Site, products and services to you, we may send and store your personal information (also commonly referred to as personal data) outside of the EEA, including to the United States. Accordingly, your personal information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information. We are committed to protecting the privacy and confidentiality of personal information when it is transferred. Where such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as within the EEA to the extent feasible under applicable law. By using and accessing our Site, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.


Contact Us

If at any time you wish to contact us to correct or change any information that you have provided to us, if you would like to access this Privacy Policy in an alternative format, if you have a question or complaint, or to exercise any of the rights set out in this Privacy Policy, including your opt-out rights, contact us by email at privacyoffice@steinmart.com or use the contact information below:

Stein Mart, Inc.
Attention: Privacy Officer
Address: 1200 Riverplace Boulevard, 5th Floor
Jacksonville, FL 32207
Telephone: (904)346-1500

You can also contact us through the Contact Us page of our website.


Changes to Privacy Policy

Our business changes constantly, and our Privacy Policy and the Terms and Conditions of Use are also subject to change. Please check our Site frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

If you have any questions regarding this privacy policy, please contact us via the contact information provided in the Contact Us section of this Policy.


California Do Not Track Disclosure

Since Do Not Track technology has not been fully standardized, we do not respond to Web browser 'do not track' signals at this time. We await the result of work by the policy community and industry to determine when such a response is appropriate and what form it should take. We do allow you to exercise choice regarding the collection of information by third parties about your online activities over time and across third-party websites or online services for online interest based advertising purposes by visiting the Network Advertising Initiative.

The Network Advertising Initiative offers useful information about internet advertising companies, including information about how to opt-out of interest-based advertising by their members. You may also learn about online behavioral advertising and how to opt-out from online behavioral ads served by some or all participating companies.

These opt-out mechanisms rely on cookies to remember your choices with respect to ad-serving on websites. If you delete your cookies, use another computer or device, or change browsers, you will need to repeat this process. In addition, opting out of interest-based ads will not opt you out of all ads, but rather only those ads that are personalized to your interests based on activities observed on websites not owned and operated by Stein Mart.


Secure Shopping Guarantee

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

We have established a Secure Shopping Guarantee with Norton Security for every transaction that you make with Steinmart.com. Should any unauthorized charges appear on your credit card as a result of shopping with Steinmart.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

You should always see the Norton Shopping Guarantee seal with today's date displayed in the lower corner of the cart and checkout pages.

The Norton Shopping Guarantee provides:

  1. $10,000 Identity Theft Protection - Receive comprehensive assistance and financial coverage if your identity is stolen anywhere online or offline.
  2. $1,000 Purchase Guarantee - All terms (returns, refunds, shipping, etc.) are independently guaranteed.
  3. $100 Lowest Price Guarantee - If the published store price drops, we will pay you the difference, up to $100.
  4. Benefits, Terms and Conditions of the Norton Shopping Guarantee