Returning or Exchanging your Order

Your happiness is at the top of our list. If you don’t love what you ordered online, we’ll be happy to accept your return and issue a refund - you’ll then be on your way to placing a new order in no time. All products, other than LXRandCo Vintage items, purchased online can be returned to our warehouse or in your local Stein Mart store.


Return To Our Customer Service Center


Easy Returns (Pre-Paid Return Shipping)

Your invoice includes a pre-paid, pre-addressed label (located at the bottom of the invoice) for you to use on your return package. Shipping costs paid on the order will only be refunded if the item(s) received are defective, damaged, mis-shipped, short-shipped, or if your shipment contains a different item or color than what was ordered. Please be advised that only items purchased online may be returned via the mail. If you wish to return a store bought item, you must return it to a standing Stein Mart Location. To receive credit for a return, items must be returned within 60 days of purchase.

  1. Please select a return reason code from the list provided on the original packing slip and write it next to the item you are returning. Enclose this packing slip in your return package.
  2. Pack the item(s) securely in the original product packaging, if possible. All products must be returned in good condition, to ensure full credit.
  3. Affix the pre-paid, pre-addressed label from the bottom of the invoice (or email if applicable) to your package - before sending your return shipment, please remove all extra labels from the outside of the package.
  4. Drop your package off at any UPS Store, UPS Drop Box, Office Depot or Staples Location. A $7.50 fee will be deducted from your refund for use of the label.
  5. You can expect a refund in the same form of payment originally used to pay for your order; for orders paid for with a physical gift card, a new card will be mailed to you in the amount of your refund.
  6. Credit for gift returns will be issued to the original purchaser.

Standard Return Shipping

This method applies to orders where your invoice did not include a pre-paid label or you would prefer to use your own shipping method:

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. It is recommended that you use UPS or Insured Parcel Post for your return. Follow standard shipping instructions above and send to the following address:

Stein Mart Returns
3379 Joseph Martin Highway
Martinsville, VA  24112

Keep the Return Tracking Number for your return package to monitor delivery status. To receive credit, items must be returned within 60 days of purchase. You can expect a refund in the same form of payment originally used to pay for your order; for orders paid for with a physical gift card, a new card will be mailed to you in the amount of your refund. Credit for gift returns will be issued to the original purchaser.


Returns to Store


  1. If you are not satisfied with a Stein Mart purchase, return it with a valid receipt within 60 days. Depending on your method of payment, we will refund the purchase price via a cash refund, a store credit or a credit to your charge card.
  2. After 60 days, you can return a Stein Mart purchase accompanied by a valid receipt and we will issue you a store credit for the current selling price.
  3. There is a 7-day waiting period for any refund on purchases made with a check.
  4. If you do not have a receipt, we will issue you a store credit for the current selling price.
  5. For your protection, a valid photo ID is required with any return not accompanied by a receipt. Information from the ID will be recorded at the time of the return and retained in a company-wide database of customer return activity that Stein Mart and its affiliates use to authorize returns and prevent fraud.
  6. Price adjustments will not apply on clearance merchandise.
  7. LXRandCo Vintage items and Charles & Colvard Fine Jewelry may not be returned to Stein Mart stores.
  8. Stein Mart reserves the right to deny a refund on any merchandise.


Other Return Information


Damaged or Defective Items

If your item is received damaged or defective, or it is the wrong item, color or size, please call Stein Mart Customer Care immediately. Please have your order number and shipping address available.

Exchanging Online Purchases

You may not exchange items purchased at SteinMart.com via the mail. If you would like to exchange your purchase for another item, follow the appropriate Return Instructions and then place as a new order. You may, however, return items purchased online to any Stein Mart store location. For additional assistance, please contact Stein Mart Customer Care to receive detailed instructions on making an exchange.

Are shipping charges refundable?

Shipping charges will only be refunded if item being returned is defective, damaged, mis-shipped or short-shipped, different item or color than what was ordered.


Gift Returns


Gift returns made via mail, are credited to the original form of payment used for the order, minus any shipping and handling and gift wrap fees. Gift returns made in Stein Mart retail store locations that are accompanied by a packing slip, can be credited to the original form of payment, exchanged for a new purchase or issued store credit. Gift returns using our pre-paid return shipping label, will be credited minus the $7.50 return shipping fee.


Returning Charles & Colvard Fine Jewelry


If you are not satisfied with a Charles & Colvard fine jewelry** item purchased on the Stein Mart web site, you can return it within 60 days. You will need to send the Charles & Colvard fine jewelry items separate from any other items you wish to return.

Charles & Colvard fine jewelry should be returned to:

Stein Mart Jewelry Returns

170 Southport Drive

Morrisville, NC 27560

The original product box, warranty card and a copy of the packing slip need to be included for all Fine jewelry returns.

**Please note: Charles & Colvard Fine Jewelry Items purchased on Steinmart.com cannot be returned in store.


LXRandCO returns from Steinmart.com


How do I return a purchase?

If you are not satisfied with an item purchased from LXRandCo made on the Stein Mart web site, you can return it within 10 days from the date of delivery. You will need to send an email to info@lxrco.com with your return request along with a forwarded version of your Steinmart.com order confirmation email. LXRandCo will require the original order confirmation email in order to proceed with your return.

The orange cable attached to the product must remain intact in order for an item to be returned. If the orange cable on the item is cut, you will not be able to return the order.

**Please note: Items purchased from LXRandCo on Steinmart.com cannot be returned in store.

What is your refund policy?

If you decide to return your purchase, Steinmart.com will issue you a refund back onto the original credit card you used to purchase the item.

Can I exchange my purchase for another product?

No direct product exchange is available at this time.

When will I see my credit or refund?

The time it takes for a refund to appear will depend on your credit card company or bank. Typically, a refund will appear on the client's billing statement around 10 business days after the date of the refund.

For returns, refunds will only be issued upon reception of the returned item at our final shipping warehouse. Please allow up to 5 business days from the time the item arrives at our warehouse for the refund to be issued.


Cancellations


Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  1. The item(s) are not available.
  2. Your payment information could not be verified.
  3. The shipping address could not be verified.

If your order is cancelled, you will receive an important notice regarding your order via email, which will explain the reason for the cancellation. You will not be billed for any cancelled items.