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From shopping to shipping, to tracking orders & more, we’ve made it easy for you to find the answers you’re looking for. If you still have any questions or concerns, please contact our Customer Service Team & we’ll be happy to help!

Frequently Asked Questions

Q: How do I create an account?

A: Click on "LogIn" at the top of any page. Then select, New Shopper and fill in the required information.

Q: Where is my order?

A: There are 2 ways to check the status of your order:
If you are a registered user, you can check the status of your order any time by viewing your Order History. If you are not a registered user you can track your order here.

Q: Can I change or cancel my order?

A: We process orders quickly to ensure that you receive them as soon as possible so you may be unable to change or cancel your order after it is placed. Once you receive your order in the mail, simply return any items you do not want by following our normal Return Process.

Q: Do I have to pay tax on my order?

A: Stein Mart is required, by law, to charge sales tax to any order shipped to a state in which we have a store location. Further, in instances where we do not charge tax, you may still be required to submit taxes to your state and/or municipality.

Q: How does What Goes Around Comes Around authenticate their products?

A: What Goes Around Comes Around has in-house professional authenticators that have authenticated thousands of luxury vintage items from the most prestigious brands.

Q: How do I find a store near me?

A: Click on Set My Store found at the top of any page & search using City, State or Zip. Once you've selected your store, follow the directions to go shop & save!

Q: Do you sell Gift Cards?

A: Yes. We sell physical Gift Cards online that will be shipped to you via USPS. We also sell electronic Gift Cards which will be delivered to you (or whomever you choose) via email.
Both options can be found by clicking on Gift Cards at the top or bottom of any page.

Q: Can I use my Gift Cards online?

A: Yes. Gift Cards and eGift Cards can be used both online and in stores.

Q: How do I check the balance of my Gift Card?

A: You can check your balance on the Gift Card page or by clicking here.

Q: What is California Prop 65?

A: In 1986, California voters approved an initiative to address their growing concerns about exposure to toxic chemicals. That initiative became the Safe Drinking Water and Toxic Enforcement Act of 1986, better known by its original name of Proposition 65. Proposition 65 requires the State to publish a list of chemicals known to cause cancer or birth defects or other reproductive harm...[and] businesses to notify Californians about significant amounts of [those] chemicals in the products they purchase...[enabling] Californians to make informed decisions about protecting themselves from exposure to these chemicals. We care about our customers' safety and hope that the information below helps with your buying decisions. You can learn more here.

The general warning reads:
Proposition 65 WARNING: This product contains a chemical known to the State of California to cause cancer, or birth defects or other reproductive harm.

Don't see your question?

If you have any additional questions about your online order, please call (888) 783-4662 to contact customer service.