Buy Online, Pick Up In-Store or Curbside. Available at all stores!

How it Works

Shop Online. Someone shopping on a mobile device.

Shop Online

Set your local store & start shopping for items “Available near you.”

Check Your Email. Envelope with a clock on it.

Check Your Email

Sit back & relax! We’ll gather your items & send you an email when they’re ready.

Two Ways to Pick Up

When you arrive at the store, call us or come in

Pick Curbside. A car trunk open.
Contactless Curbside Pickup

We’ll place your order in your trunk or back seat. When you’re at the curb, just call the store phone number in your email & press the star key (star).

In-Store Pickup. Hand holding Stein Mart bag icon
In-Store Pickup

Look for the "Online Order Pickup" sign, then press the button for assistance. Please have your Pickup Email email & Photo ID ready.

Find your nearest store & check hours

Frequently Asked Questions

It is a fast, free way to receive items purchased on SteinMart.com! You can now pick up eligible items ordered online at a Stein Mart store near you.

How do I know if an item is available for in-store or curbside pickup?

While shopping online, if the “FREE PICK UP IN-STORE” option is displayed above the “ADD TO BAG” button, the item you’ve selected is eligible for pickup at your selected store or other nearby stores. You may switch your selected store at any time while shopping online. A message will appear if your items are not available at the newly selected store.

Is there an extra cost for in-store or curbside pickup?

No, in-store or curbside pickup is a free, convenient service offered to SteinMart.com customers.

Will I be able to use online discounts and promotions with in-store or curbside pickup?

Yes, any promotion offered on SteinMart.com will be available to use with in-store or curbside pickup orders.

Why does my local store not have the item I want available for in-store pickup?

We strive to bring your passion for fashion closer to your fingertips, but our inventory varies from store to store. Styles often change, sizes and colors sell out, but check back frequently as we refresh our assortment regularly. You may also check availability at another nearby store.

Within the same order, can I choose to have some items shipped and pick up the other items in store or curbside?

Yes, as long as the same store location is selected for all in-store pickup items.

Can I pick up items from more than one store location?

No, at this time we offer in-store pickup from only one location per order. If you would like to pick up items from multiple store locations, please place a separate order for each location.

How will I know when my order is ready to be picked up?

You will receive a “Ready for Pickup” email, which indicates our store associate has gathered all of your items. Based on the time of your order, your items may be ready the same day or next day.

What do I need to bring with me to pick up my order?

Once you have received your “Ready for Pickup” email, you or your designated pickup person may head to the store with that email and a photo ID. No need to print it out, just show the Stein Mart associate the email on your phone.

What do I do once I arrive at the store?

For In-Store Pickup, park and head on in. No need to wait in the checkout line! Just look for the "Online Order Pickup" sign, and press the button for assistance. An associate will bring your order to you.

For Curbside Pickup, please pull up to the curb in front of the store. Once you are parked, please call the store phone number in your “Ready for Pickup” email and press the star key (star). A store associate will be out to deliver your order to you shortly.

Is In-Store Pickup & Curbside Pickup offered at all locations?

Yes! Use our Store Locator to find a location near you.

What if I don’t receive an email about my online order?

If you have any questions about your online order, please contact customer service at (888) 783-4662. You can also check the status of your order here.

Can someone else pick up my order for me?

Yes! During checkout, you will have the option to designate an alternate person to pick up your order. You will need to provide an email address and phone number for the designated pickup person.

How long will the store hold my order?

Customers will have 5 days from the time the order is marked as ready for pick up to collect their order. After that, the order will be returned to stock and a refund will be issued.

When will I be charged for my order?

You will be charged when all the items in your order have been gathered at your selected store and you have received your Ready for Pickup email.

Can I cancel my order?

Yes. After you place your order and receive a Ready for Pickup email, simply contact the store to obtain a refund for your purchase.

How do I return an item I picked up in-store or curbside?

You can return items to any Stein Mart location. Please bring your “Ready for Pickup” email on your mobile device (or printed) with you to the store and your photo ID. For complete details, see our full return policy.

Don't see your question?

We’re ready to help. Call us at (888) 783-4662.

Call Center Hours have temporarily changed to 9AM to 9PM EST to allow us to continue to serve you during this uncertain time. You may experience longer wait times due to call volume. We appreciate your understanding.