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Shipping and Returns
Free Shipping On Purchases $89+
Not valid on orders shipping to Alaska, Hawaii, U.S. Territories, PO Boxes, Military & International Locations. Excludes shipping surcharges for select Home items. Order merchandise subtotal must be $89 or greater after all coupons have been applied. Gift Cards are always shipped free and are not counted towards merchandise subtotal for free shipping discount. Discount automatically applied at checkout. Limited time offer!
Always Free Returns In-Store
If you don’t love what you ordered online, we’ll be happy to accept your return in-store with a valid receipt within 60 days and issue a refund. We accept returns in all stores for all online orders except Vintage Items from LXRandCo and Fine Jewelry from Charles & Colvard. Vintage Chanel Items from What Goes Around Comes Around are FINAL SALE and may not be returned. For all other questions about returns instructions view our full Return Policy.
*CARDMEMBER OFFER. ENDS 8/9/20.
Purchase subject to credit approval. 10% offer excludes gift card purchases, Fine Jewelry, What Goes Around Comes Around and LXRandCo.
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Set your local store & start shopping for items “Available near you.”
Sit back & relax! We’ll gather your items & send you an email when they’re ready.
When you arrive at the store, call us or come in
We’ll place your order in your trunk or back seat. When you’re at the curb, just call the store phone number in your email & press the star key ().
Look for the "Online Order Pickup" sign, then press the button for assistance. Please have your Pickup Email email & Photo ID ready.
It is a fast, free way to receive items purchased on SteinMart.com! You can now pick up eligible items ordered online at a Stein Mart store near you.
While shopping online, if the “FREE PICK UP IN-STORE” option is displayed above the “ADD TO BAG” button, the item you’ve selected is eligible for pickup at your selected store or other nearby stores. You may switch your selected store at any time while shopping online. A message will appear if your items are not available at the newly selected store.
No, in-store or curbside pickup is a free, convenient service offered to SteinMart.com customers.
Yes, any promotion offered on SteinMart.com will be available to use with in-store or curbside pickup orders.
We strive to bring your passion for fashion closer to your fingertips, but our inventory varies from store to store. Styles often change, sizes and colors sell out, but check back frequently as we refresh our assortment regularly. You may also check availability at another nearby store.
Yes, as long as the same store location is selected for all in-store pickup items.
No, at this time we offer in-store pickup from only one location per order. If you would like to pick up items from multiple store locations, please place a separate order for each location.
You will receive a “Ready for Pickup” email, which indicates our store associate has gathered all of your items. Based on the time of your order, your items may be ready the same day or next day.
Once you have received your “Ready for Pickup” email, you or your designated pickup person may head to the store with that email and a photo ID. No need to print it out, just show the Stein Mart associate the email on your phone.
For In-Store Pickup, park and head on in. No need to wait in the checkout line! Just look for the "Online Order Pickup" sign, and press the button for assistance. An associate will bring your order to you.
For Curbside Pickup, please pull up to the curb in front of the store. Once you are parked, please call the store phone number in your “Ready for Pickup” email and press the star key (). A store associate will be out to deliver your order to you shortly.
Yes! Use our Store Locator to find a location near you.
If you have any questions about your online order, please contact customer service at (888) 783-4662. You can also check the status of your order here.
Yes! During checkout, you will have the option to designate an alternate person to pick up your order. You will need to provide an email address and phone number for the designated pickup person.
Customers will have 5 days from the time the order is marked as ready for pick up to collect their order. After that, the order will be returned to stock and a refund will be issued.
You will be charged when all the items in your order have been gathered at your selected store and you have received your Ready for Pickup email.
Yes. After you place your order and receive a Ready for Pickup email, simply contact the store to obtain a refund for your purchase.
You can return items to any Stein Mart location. Please bring your “Ready for Pickup” email on your mobile device (or printed) with you to the store and your photo ID. For complete details, see our full return policy.
We’re ready to help. Call us at (888) 783-4662.
Call Center Hours have temporarily changed to 9AM to 9PM EST to allow us to continue to serve you during this uncertain time. You may experience longer wait times due to call volume. We appreciate your understanding.