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Shipping and Returns
Free Shipping On Purchases $89+
Not valid on orders shipping to Alaska, Hawaii, U.S. Territories, PO Boxes, Military & International Locations. Excludes shipping surcharges for select Home items. Order merchandise subtotal must be $89 or greater after all coupons have been applied. Gift Cards are always shipped free and are not counted towards merchandise subtotal for free shipping discount. Discount automatically applied at checkout. Limited time offer!
Always Free Returns In-Store
If you don’t love what you ordered online, we’ll be happy to accept your return in-store with a valid receipt within 60 days and issue a refund. We accept returns in all stores for all online orders except Vintage Items from LXRandCo and Fine Jewelry from Charles & Colvard. Vintage Chanel Items from What Goes Around Comes Around are FINAL SALE and may not be returned. For all other questions about returns instructions view our full Return Policy.
*CARDMEMBER OFFER. ENDS 8/9/20.
Purchase subject to credit approval. 10% offer excludes gift card purchases, Fine Jewelry, What Goes Around Comes Around and LXRandCo.
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Available shipping options, charges & expected delivery dates are shown during checkout at the time of your order. We offer the following shipping methods, which may vary by product:
Delivery time estimates begin once your order leaves our warehouse and are not guaranteed. Business Days are Monday-Friday, excluding US Federal Holidays.
UPS, USPS, Second Day & Next Day
Certain orders qualify for FREE SHIPPING! See our latest offer
We have teamed up with MyUS.com to offer convenient, fast international shipping to more than 225 countries. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, as well as access to other great services provided by MyUS.com. Have your orders shipped to international addresses with ease! When you sign up with MyUS.com, you will receive a U.S. Shipping Address with your own suite number where you will send your merchandise. MyUS.com provides specialized international package consolidation services from your new U.S. Shipping Address Suite Number to your International Address.
Choose your MyUS.com subscription level, create your account and receive your personalized U.S. Shipping Address
Use your current Billing Address (International Billing Address is accepted) and Steinmart.com approved forms of payment
Use your U.S. Shipping Address provided by MyUS.com when placing your order
Once MyUS.com receives your order, they will manage the forwarding of your package(s) to you
Please note that some Items cannot be shipped to International Addresses and are not eligible for MyUS.com's services. These restrictions include such items as pressurized cans (e.g. aerosol cans), fragrances, and other Hazardous Materials. Additional restrictions may apply to your destination; the MyUS.com website has a complete list of prohibited items based for each country.
If you choose to use MyUS to forward your order outside of the continental United States, Alaska, Hawaii, U.S. Territories or APO/FPO, then we consider the U.S. Shipping Address provided to be the destination of your order. Once your order safely reaches the MyUS.com warehouses in the USA, they take responsibility for loss or damage to your order when shipping it internationally. We recommend that you carefully review the MyUS.com insurance options for international shipments before you place your order.
International Orders may be returned per our return policy at the sender's expense.
Shipping charges are based on the total weight of your order, plus any shipping surcharges. We do not charge extra to ship to multiple addresses.
Orders placed with Standard Shipping will ship within 2 business days and orders placed with an expedited shipping method will ship within 1 business day. Saturday, Sunday and holidays are not considered business days. Typically, an order will arrive to you within 3-7 business days.
We ship most orders via UPS. However, some orders may be delivered by the US Postal Service.
There are 2 ways to check the status of your order:
If you are a registered user, you can check the status of your order any time by viewing your Order History. If you are not a registered user you can track your order here.
Yes. In these cases, we ship via the United States Postal Service (USPS). We do not offer expedited shipping to these addresses.
Due to the high retail value, item(s) will be shipped in accordance to their vendors’ shipping policies to ensure safe & secure delivery. Signature upon arrival is required.
Yes! We have teamed up with MyUS.com to offer convenient, fast international shipping to more than 225 countries, including Canada & Mexico.
If you have any additional questions about your online order, please call (888) 783-4662 to contact customer service.