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Shipping and Returns
Free Shipping on all orders over $89
Free standard ground shipping on all orders over $89. Not valid on orders shipping to Alaska or Hawaii. Excludes shipping surcharges for select Home items. Order merchandise subtotal must be $89 or greater after all coupons have been applied. Gift Cards are always shipped free and are not counted towards merchandise subtotal for free shipping discount. Discount automatically applied at checkout. Limited time offer!
Always Free Returns In-Store
If you don’t love what you ordered online, we’ll be happy to accept your return in-store with a valid receipt within 60 days and issue a refund. We accept returns in all stores for all online orders except Vintage Items from LXRandCo and Fine Jewelry from Charles & Colvard. Vintage Chanel Items from What Goes Around Comes Around are FINAL SALE and may not be returned. For all other questions about returns instructions view our full Return Policy.
Join today & receive insider perks, plus a birthday surprise!
Plus, receive a $10 Stein Mart SMart Cash Reward with your new credit card in the mail.
Earn Rewards Faster! Cardholders earn $10 in Stein Mart SMart Cash* for every 1,000 points.
Points Per $1 Spent at Stein Mart
% Back in Rewards
Exclusive Shopping Events
Bonus Points Days
10% Off During Pick Your Sale Days
Free Every Day Shipping**
Become a Member today to access insider perks & receive your birthday surprise!
Open an Account Today & Get 10% Off* Your First Purchase! Plus, receive a $10 Stein Mart SMart Cash Reward with your new credit card in the mail. (Equivalent to 1,000 points!)
Your new card will be sent to you no later than November 30th, 2019. If you have not received the new card by Nov. 30th, 2019 you can call Stein Mart credit card customer service for help at 1 (855) 269-2139 for the Stein Mart credit card and 1 (866) 864-2149 for the Stein Mart Platinum Mastercard.
The new benefits go into effect on September 30th, 2019 with your current card.
All Preferred customers are now Stein Mart SMart Rewards Loyalty members and will continue to enjoy exclusive insider perks!
As long as you continue to spend at least $500 at Stein Mart with your Stein Mart credit card within a calendar year, your Elite Status is secure.
Yes, you earn 1 point per $1 spent everywhere else Mastercard® is accepted**.
Free Shipping is a benefit for Elite Credit Cardholders only. To receive free shipping, Elite Credit Cardholders must create a Sign-in account on www.SteinMart.com and sign up for online account management at www.SteinMartCredit.com using the same email address for both accounts. Valid for shipments within the U.S. only, including AK and HI.
SMart Cash Rewards are included in your monthly billing statement that you receive in the mail. If you are enrolled in online account management, a paper statement will be mailed to you just for that month. It is important to note even though your reward is included on your online statement you must use the reward that is mailed to you via the USPS.
Yes, SMart Cash Rewards can be redeemed just like cash towards any purchase when using your Stein Mart credit card only in-store at this time.
SMart Cash Rewards are valid for 60 days. The reward expiration date is printed on the front of each reward.
You can add a family member as an authorized user by calling the toll-free number on the back of your card or, visiting www.SteinMartCredit.com. There’s no charge for additional cards and you earn reward points for purchases made by an authorized user that’s been added to your account. Your authorized users will also receive the same exclusive benefits you do!
Online: Visit www.SteinMartCredit.com. You can pay your bill, review your recent transactions, and view your statement and balance. For help by phone, call customer service at 1 (855) 269-2139 for the Stein Mart Credit Card and 1 (866) 864-2149 for the Stein Mart Platinum Mastercard.
You can pay in-store. We do not accept Money Orders. We accept 3 forms of tender when accepting a Credit Card payment. Cash, Check, Debit.
Pay by Phone: call 1 (855) 269-2139 for the Stein Mart Credit Card and 1 (866) 864-2149 for the Stein Mart Platinum Mastercard. (There is no fee associated with the automated system. Payments requiring a service representative include a processing fee.)
(Depending on which credit card you have) Payments can be mailed to:
Stein Mart Credit Card:
Stein Mart Credit Card/SYNCB
P.O. Box 530918
Atlanta, GA 30350-0918
Stein Mart Mastercard:
Stein Mart Platinum Mastercard/SYNCB
P.O. Box 960013
Orlando, FL 32896
Log in to www.SteinMartCredit.com. Click on “Go Paperless”. You’ll start receiving monthly e-mail notifications when your statement is ready to be viewed online. A paper statement will be mailed to you in months you earn a SMart Cash Reward.
Yes. Your authorized users have also been upgraded. They will receive the same exclusive benefits that you do.
If you have any additional questions about your online order, please call (888) 783-4662 to contact customer service.
View Your Account | Pay Your Bill | Update Your Information
Stein Mart Credit Card: 1 (855) 269-2139| Stein Mart Platinum Mastercard®: 1 (866) 864-2149
** Purchases subject to credit approval. 10% off excludes gift card purchases. See Rewards Program Terms for details.
**In order to receive free shipping, cardholder must create a Sign-in account on SteinMart.com and sign up for online account management at SteinMartCredit.com using the same email address for both accounts. Valid for shipments within U.S. only, including AK and HI.
These cards are issued by Synchrony Bank pursuant to a license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.