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Shipping and Returns
Free Shipping on all orders over $89
Free standard ground shipping on all orders over $89. Not valid on orders shipping to Alaska or Hawaii. Excludes shipping surcharges for select Home items. Order merchandise subtotal must be $89 or greater after all coupons have been applied. Gift Cards are always shipped free and are not counted towards merchandise subtotal for free shipping discount. Discount automatically applied at checkout. Limited time offer!
Always Free Returns In-Store
If you don’t love what you ordered online, we’ll be happy to accept your return in-store with a valid receipt within 60 days and issue a refund. We accept returns in all stores for all online orders except Vintage Items from LXRandCo and Fine Jewelry from Charles & Colvard. Vintage Chanel Items from What Goes Around Comes Around are FINAL SALE and may not be returned. For all other questions about returns instructions view our full Return Policy.
Already have a Stein Mart credit card?
Earn Reward Certificates and use them just like cash in Stein Mart stores!
Receive a $10 Welcome Reward Certificate* just for opening a credit card. Certificate will be included with your new credit card by mail.
Earn 1 reward point for every $1 spent in-store and online at Stein Mart
Earn 2 reward points for every $1 spent in-store and online at Stein Mart
Earn 1 reward point for every $1 spent everywhere else Mastercard® is accepted
Exclusive Extra Savings Events
Advance notice of sale events with an email address on file
A special birthday gift
Spend $500 per year and get upgraded to ELITE status
Free every day shipping at SteinMart.com
Exclusive ELITE sales days
Upgrade your wardrobe. Upgrade to Elite Status.
Spend $500 per year and you’ll get all your cardholder
benefits, PLUS these extra perks:
• 2x reward points for every $1 you spend in-store and online
• Free shipping on Steinmart.com
• Exclusive ELITE sales days
• Priority customer service
A: Each time you earn a certificate, we’ll include it in your monthly billing statement that you receive in the mail. Or, if you’re enrolled in online account management, your certificate will be mailed to you. Simply bring it with you on your next in-store Stein Mart shopping spree and use it like cash. You can even combine it with coupons! Note that even though your certificate is included on your online statement you must use the certificate that is mailed to you via the USPS.
A: Yes, Reward Certificates can be redeemed in store toward any merchandise and used just like cash at Stein Mart when using your Stein Mart credit card. Also, Reward Certificates can be used in addition to any other offers or discounts in store when making a transaction.
A: No, Reward Certificates can only be used in store at this time.
A: You can receive a replacement certificate by calling Stein Mart credit card customer service at 1-855-269-2139 for the Stein Mart Credit Card and 1-866-864-2149 for the Stein Mart Platinum Mastercard.
A: Reward Certificates are valid for 3 months. The certificate expiration date is clearly marked on the front of all certificates.
A: You can add a family member as an authorized user by calling the toll-free number on the back of your card. There’s no charge for additional cards and you earn reward points for purchases made by an authorized user that’s been added to your account.2Your authorized users will also receive the same exclusive benefits you do!
A: Visit www.steinmartcredit.com. You can pay your bill, review your recent transactions, and view your statement and balance. For help by phone, call customer service at 1-855-269-2139 for the Stein Mart Credit Card and 1-866-864-2149 for the Stein Mart Platinum Mastercard.
A: Log in to www.steinmartcredit.com. Click on “Go Paperless”. You’ll start receiving monthly e-mail notifications when your statement is ready to be viewed online. Your Reward Certificates will be mailed to you in your monthly statements.
A: As long as you continue to spend at least $500 at Stein Mart within a calendar year, your Elite Status is secure.
A: Yes. Your authorized users2 have also been upgraded. They will receive the same exclusive benefits that you do.
A: No. However, all Stein Mart Elite cardholders will continue to earn 1 point per $1 spent everywhere else Mastercard® is accepted**.
View Your Account | Pay Your Bill | Update Your Information
Stein Mart Credit Card: 1-855-269-2139 | Stein Mart Platinum Mastercard®: 1-866-864-2149